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Make suggestions complaints and reports And even though just hearing that name gives you goosebumps know that this channel can be very valuable for you to identify the vulnerable points of your business Online chats are also great partners when we want an immediate response but without going through human contact.

Clearly they do not replace exchanges but they can be good ways for users to have more autonomy in their service Even Phone Number List SMS can have a place in your strategy if it makes sense to you Because it has a very low cost and a delivery rate of sending messages can be used for order confirmations purchase status among others Finally know how to choose the best communication channel for your.



Company Now that you know the main communication channels it s time to structure your consumer relationship strategy considering each of them There is no magic formula for choosing the right channels for your business But you can identify which ones make the most sense for your brand When you understand who your audience is where they are what their habits customs and tastes are you can get an idea of.